Privacy

Reassurance

UES London respects your privacy. This Privacy Policy describes the Personal Information we collect from you and how we use that information. This Privacy Policy covers both our collection and use of information when you use our website, as well as the kinds of information we collect when you use our services. This Privacy Policy does not apply to other internet sites even if accessed via our websites. If you have any questions or concerns regarding our Privacy Policy, please contact us by email or post, as detailed below.

As required by the Data Protection Act 1998, UES London Ltd is registered with the Information Commissioner’s Office. We are listed on the site here: www.ico.org.uk .

What is Personal Information?

Personal Information means information that identifies you as an individual, or that we can combine with readily available information to identify you as an individual.

What Personal Information we collect and how we use it

The principle purposes for which we collect and store your Personal Information are to respond to your enquiries, allow us and our tutors to contact you regarding requested services, and to invoice you for services.
When you visit the UES London website , a Google Analytics cookie is stored on your computer storing your behaviour on our site. Information about the pages you clicked on, where you are located, browser type and your operating system is sent to Google, and collated data visible to us. This information is anonymous, and we use it only to better understand our customers, and not for advertising or any personalised content. This information is never linked to you personally, and is never used for advertising.

UES London collects information that you voluntarily submit to us , such as your name, email address, telephone number, and details of exams that you may be studying for. This may occur if you include that information in an email, text message, or website form, or if you tell us that information over the telephone. Your email correspondence with us may be monitored for quality control, training and similar purposes. By using these communication methods, you are consenting to us storing this information. We will use this information only to contact you with regards to your enquiry.

If you agree to use services from UES London , we will request from you Personal Information including your name, address, telephone numbers, and email addresses. We will also ask for the details of the person on behalf of whom you may be requesting services, which may additionally include details of their current or previous school. We may also collect emergency contact details of an additional person. We will also store details of lessons, courses or tests that you may have had with us, for our accounting and administrative obligations. We will never request Sensitive Information from you (information that includes details of disabilities, religion, or ethnic origin), but if you tell us that this information is necessary for the provision of our services, we will store it. This information will only be used to deliver our services to you and to invoice you, and only relevant information will be passed on to our tutors.

If you agree to act as a testimonial or reference , we will only use your name and email address. These may be passed on to parties interested in using our services and not visible publicly. Your Personal Information will only be used in this way with your explicit permission in advance , and you may request us to remove and no longer pass on this information at any point.

We do not collect any financial information from you. If you make a payment over the telephone, your Cardholder Data is entered directly into a terminal, and never stored by us. If you make a payment online, a third party (SagePay) takes your payment and we neither see nor store any of your Cardholder Data.

Children's privacy

If you request services for a child under the age of 13, we will never ask for their phone number or email address. We will only ask for their name and address, to enable us to provide our services. The details of children we teach are never passed on to any third party, except to their tutor(s).

Where we hold Personal Information

UES London stores Personal Information on a secure computer system, which is accessed only by our staff trained in the correct use of Personal Information in accordance with this Privacy Policy and our Data Protection Policy. We never store any Personal Information in physically written form. In order to fulfil our services to you, we pass on some essential details to your tutor(s). Tutors are similarly trained in the understanding of our Privacy Policy, and will never pass your details on to any party outside of the organisation.

Your information may also appear in our email conversations, which are stored on secure servers hosted by an external company.

To what third parties might we transfer Personal Information?

UES London will not share your Personal Information with third parties, apart from with your tutor(s) in order to fulfil our services to you, or where you have agreed to us using your information for testimonial/reference purposes (this is only ever done with your express permission in advance.) We do not pass on details to any other third parties , unless it is necessary for the immediate safety of the student (for example, to emergency services or police.)

Advertising

UES London will never use your Personal Information for advertising purposes, and will never pass your Personal Information on to any parties for advertising purposes.

How may I review, correct or delete my Personal Information?

UES London is committed to providing you with reasonable and practical access to your information to allow you the opportunity to identify inaccuracies or request deletion. If you would like to access, delete and/or correct other Personal Information held by us, please contact us by email or letter as detailed below and we will respond to your request within 15 days. When we are informed of any inaccuracies we will make the appropriate corrections, and we will delete without question any information you request us to. If you are a resident of the United Kingdom, under the Data Protection Act 1998 you have the right to request a copy of the Personal Information we hold about you and have any inaccuracies corrected. (We will not charge a fee for such information requests but require you to prove your identity with 2 pieces of approved identification).



We will retain your information for as long as needed to provide you services. After services have ceased, we will hold your Personal Information for a period of 2 years, or longer if required for legal reasons. Please contact us if you wish to request that we no longer store your information. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

What security measures are used to protect my Personal Information?

UES London has established safeguards and policies, such as password protection and encryption, to help prevent unauthorised access to or misuse of your Personal Information, but cannot guarantee that your personally identifiable information will never be disclosed in a manner inconsistent with this Privacy Policy (for example, as a result of unauthorised acts by third parties that violate applicable law or the policies of UES London). Only staff trained according to this Privacy Policy and our Data Protection Policy have access to Personal Information. If you contact us by phone, we will ask you to verify certain information related to your account before providing any access to Personal Information.

How might this Privacy Policy be changed?

We may change this Privacy Policy from time to time, so it is advisable to review it frequently. If you have agreed to services from us, you will be notified of changes to this Privacy Policy by email. Additionally, changes will be announced on our website or through similar means. All amended terms shall be automatically effective no less than seven (30) days after announcement.

Contact information

If you have questions about our handling of Personal Information, you may write to us at info@ueslondon.co.uk or at the addresses below.

Corporate identity

UES London Ltd is located at 40 Delaware Mansions, Delaware Road, London, W9 2LH, United Kingdom. Companies House registration number: 08490313.

This Privacy Policy was last updated in September 2014.

Contact Us

020 7724 8333
info@ueslondon.co.uk

37 Crawford St
Marylebone
London
W1H 1HA

       

UES is proud to be associated with


blog
Terms | Site Map | Privacy | Safety | Tutor login | Forum | BlogWeb Design By Toolkit Websites